I wouldn’t consider myself an expert on user interfaces, or UI’s as they are often called. However, I do use computers a lot, and I mean a lot, so I think I have a bit of experience to spot a bad UI when I see one.
I have an android phone, and since android is an open source software that is altered by the manufacturers to fit their particular needs I don’t know whether to blame Google or Pantech for this one, but either way, my phone has a particularly bad flaw in it’s UI.
There is not anything really secret or private on my phone, but I am still a security conscious individual, so I decided recently to try a pattern screen lock on my phone. At the bottom of the screen lock there is a small button that says “Emergency Call”. This has been the cause of my problems.
Two days in a row last week my phone called 911 while in my pocket. Now, if you’ve ever accidentally dialed 911 you know that if you don’t stay on the line they will call you back to make sure everything is ok, like they should, however, this meant that two days in a row I had to explain to the person on the other end that my phone dialed 911 on it’s own, while in my pocket. I got to sound like a complete idiot two days in a row.
I understand the reasoning behind the button. If you are locked out of your phone and in an emergency you need a way to make the call without the pattern, either because you are panicking or it’s not actually your phone. However, it’s placement on the main page makes it way to easy for something like what happened to me last week to happen.
So, needless to say, I won’t be using a screen lock anymore…